Sales Manager

Sales Manager – Sales and Marketing Department

The iconic David Citadel Hotel in Jerusalem is looking for an experienced and passionate Sales Manager – Incoming to join our Sales team.

We are looking for a strong sales professional with excellent knowledge of the Jerusalem upscale and luxury hospitality market, established relationships within the local incoming tourism industry, and a hands-on approach to developing, closing and managing business.

Develop and maximize Incoming business, with a focus on international groups and leisure business. Maintain strong knowledge of the Jerusalem upscale and luxury hospitality market, including key competitors, DMCs, tour operators and relevant business sources.

Develop business from key feeder segments, with particular emphasis on Jewish organizations and Federations, pilgrimage, Bar/Bat Mitzvah groups, family celebrations and other relevant group and leisure segments.

Retain and grow existing accounts while actively identifying and acquiring new business. Develop and maintain strong relationships with local DMCs, incoming tour operators, travel agencies, organizers and other key partners.

Conduct regular sales calls, client meetings, hotel tours, presentations, site inspections and familiarisation visits, and represent the hotel at relevant trade shows, workshops and industry events.

Manage the commercial process from initial inquiry through quotation, negotiation, contracting and confirmation. Prepare proposals, quotations and contracts and ensure consistent follow-up until the business is confirmed.

Negotiate rates, terms and commercial agreements in line with the hotel’s pricing strategy. Remain closely involved with confirmed groups, working together with the Groups Department to ensure that commercial commitments and client requirements are properly followed through.

Follow up on deposits, payment schedules and outstanding balances together with Groups and Finance. Provide day-to-day commercial support on rates, upgrades, room allocations, concessions and special requests.

Review important groups prior to arrival and follow up on VIP arrangements, upgrades and special requirements. Maintain contact with key clients before, during and after their stay to ensure satisfaction and develop repeat business.

Maintain a strong and visible presence within the local incoming tourism market and among Israel-based DMCs. Conduct regular meetings and sales calls with key partners to retain and grow business.

Build and maintain relationships with Jewish organizations, Federations, pilgrimage operators, family and celebration planners and other key business sources.

Monitor account activity, identify new opportunities and proactively address any decline in production or loss of market share.

Act as the main Sales contact for assigned accounts and groups. Work closely with Groups, Events, Revenue, Reservations, Finance and Front Office to ensure smooth handling of confirmed business.

Remain actively involved in day-to-day commercial decisions relating to key groups and accounts and support the Director of Sales in achieving revenue targets, with a strong focus on business generation, conversion and account retention.

Proven experience in hotel sales, preferably within the Jerusalem upscale or luxury hospitality market, together with strong knowledge of the Israeli incoming tourism market and established relationships with DMCs and key industry partners.

Experience with international groups and the main feeder segments relevant to Jerusalem. Strong negotiation, sales and closing skills, excellent interpersonal and relationship-building abilities, and a highly hands-on approach.

The successful candidate should be commercially minded, organized and able to manage multiple accounts while paying close attention to detail.

Excellent Hebrew and English are required; additional languages are an advantage.

• If you are passionate about hospitality, know the Jerusalem market and enjoy being personally involved in developing and closing business, we would be delighted to hear from you.