Customer Success Back Office JB-26783

About us:

A unique opportunity to join a new and advanced cutting-edge technological payments product in a rapidly growing startup within a big financial organization.

If you want to shape the future of payments, innovate and make an impact, JOIN US and step up to The Platform.

About the Role:

We are looking for a Back Office professional to join our Customer Success team, responsible for managing relationships with business partners and customers. The role includes end-to-end operational support, assisting the team, working with multiple internal and external stakeholders, and continuously improving processes and the customer experience.

• Provide operational and technical support for the Customer Success team’s activities.
• Manage customer lifecycle processes, from initial setup through ongoing operations, including customer setup, updates, and maintenance across various systems.
• Perform controls and support cross-functional processes, including reconciliation, issue resolution, data analysis, and more.
• Deliver customer training and provide guidance to ensure optimal use of the system.
• Assist in process design, improvement, and optimization; identify bottlenecks and implement new tools, including AI-based processes and solutions.
• Support ongoing collaboration with various internal and external interfaces.
• This is a temporary position.

Requirements:

• Previous experience in customer support or an operational role involving interaction with customers or users.
• Strong tech orientation and proficiency with information systems.
• English proficiency.
• High level of accuracy, attention to detail, efficiency, and thoroughness.
• Process-oriented mindset, fast learning ability, and adaptability.
• Ability to work with multiple stakeholders in a dynamic environment.
• Strong service orientation and a proactive approach.