Integration & Production Support Engineer

A market-leading consumer-tech and enterprise software company driving the dominant employee wellness, corporate perks, and consumer loyalty ecosystem in Israel.

The organization has built an advanced digital SaaS and payments platform that connects hundreds of thousands of corporate employees with exclusive commercial benefits and retail partnerships nationwide.

Operating high-throughput transactional services, intricate third-party integrations, and robust payment flows, the firm pairs strong business longevity with a fast-moving, customer-centric engineering environment.

The company is located in the Sharon region adjacent to the train station and operates on a hybrid model with one day working from home.

Role Description

• Serving as a Technical Support & Integration Engineer, joining an intimate 3-person technical team responsible for end-to-end product health, technical integrations, and production stability (~70% Tier-3 Product Support & Deep Troubleshooting, ~30% Technical Integration).
• Leading deep-dive Root Cause Analysis (RCA) and troubleshooting for complex technical incidents across live SaaS, transactional, and payment processing workflows.
• Managing technical partner integrations from onboarding to maintenance, focusing on REST APIs, Webhooks, and data interchange formats (JSON/XML).
• Querying databases and analyzing data flows using SQL to resolve discrepancies, diagnose logic issues, and validate operational integrity.
• Utilizing scripting languages (such as Python or Java) for system automation, rapid debugging, and log parsing.
• Monitoring real-time system performance, telemetry, and service health utilizing modern observability platforms.
• Serving as the primary technical interface for internal business units, enterprise clients, and external technology partners, effectively communicating complex technical issues to both technical and non-technical stakeholders.

Requirements-

• 3+ years of proven experience as a Technical Support Engineer (Tier 3/Product Support), Integration Engineer, or DevOps Engineer – Mandatory
• Substantial hands-on experience with API Integrations (REST APIs, Webhooks, JSON, XML) – Mandatory
• Advanced practical skills in SQL and database troubleshooting – Mandatory
• Hands-on scripting experience in Python, Java, or an equivalent scripting language for debugging, log analysis, and automation – Mandatory
• Proven background supporting live Production systems, investigating production anomalies, and conducting thorough Root Cause Analysis (RCA) – Mandatory
• Practical familiarity with modern Monitoring & Observability tools (e.g., Datadog, Grafana, Prometheus, Splunk, or ELK stack) – Mandatory
• Strong customer-facing orientation with exceptional interpersonal and communication skills, with a proven ability to bridge technical concepts to non-technical audiences – Mandatory
• Prior background working with FinTech, Payment Gateways, or high-scale SaaS platforms – Significant Advantage