Technical Solutions Specialist

Technical Solutions Specialist

We are looking for a Senior Technical Solutions Specialist to join a highly technical and service-oriented team in a dynamic, technology-driven environment.

Key Responsibilities:

• Provide Tier 2 technical support to business customers and internal users.
• Troubleshoot and resolve complex technical issues across platforms, services, workstations, and network environments.
• Investigate application and infrastructure logs to identify issues and potential bugs, working closely with R&D teams on resolution.
• Manage platform configurations, administrative interfaces, maintenance, and operational processes.
• Support and maintain macOS environments, including Apple account management, software installations, and development tools.
• Work with AWS services and cloud-based environments.
• Perform system health checks and sanity checks across platform services.
• Run scripts and database queries for troubleshooting and root-cause analysis.
• Develop and maintain technical Playbooks, troubleshooting procedures, and Incident Management processes.
• Collaborate with internal teams to improve system performance, integrations, and customer experience.
• Document technical processes, create Best Practices, and provide technical guidance to customers when required.

Requirements:

• 3+ years of experience in technical support, troubleshooting, maintenance, and operation of workstations, platforms, and services.
• Experience working at a Tier 2 / Senior technical support level.
• Mandatory hands-on experience with AWS.
• Proven experience supporting macOS environments in an organizational setting, including strong knowledge of Apple account management.
• Experience with network and Firewall administration, including troubleshooting connectivity issues.
• Experience working in a development-oriented environment and familiarity with development tools and processes.
• Strong ability to analyze logs, identify bugs, and work effectively with R&D teams.
• Experience running scripts and database queries for troubleshooting and technical investigation.