Project Sales Specialist

MICASSO PROJECT SALES SPECIALIST

Location: Nairobi, Kenya

Employment Type: Full-Time

1. JOB PURPOSE

The MICASSO Project Sales Coordinator will provide day-to-day field execution, customer coordination, logistics follow-up, documentation support, and site assistance to the Engineering Manager.

The role is designed to ensure that project-related activities are executed efficiently on the ground, allowing the Engineering Manager to focus on client negotiations, project development, commercial decisions, and overall project management.

2. KEY RESPONSIBILITIES

A. PROJECT & CUSTOMER FIELD SUPPORT

• Conduct regular visits to engineering customers, contractors, project offices, and construction sites.
• Support the Engineering Manager with day-to-day field activities and customer requirements.
• Deliver and collect project-related documents, including:
• Invoices
• Statements
• Contracts
• Samples
• Quotations
• Product documents
• Other approved company correspondence
• Ensure documents and samples are delivered to the correct customer or project contact promptly.
• Assist with simple customer communications and information sharing.
• Maintain professional relationships with customers and project stakeholders.
• Report customer feedback and field observations to the Engineering Manager and Customer Service Supervisor.

3. LOGISTICS & DELIVERY COORDINATION

• Coordinate with the Logistics team regarding project deliveries.
• Confirm vehicle allocation, loading, dispatch, and delivery arrangements.
• Follow up with drivers regarding delivery progress.
• Verify whether deliveries have been completed as scheduled.
• Immediately report delays, delivery challenges, or changes to the Engineering Manager and Customer Service Supervisor.
• Assist with resolving routine delivery-related issues at the project/site level.
• Where required, obtain proof of delivery and other supporting documentation.
• Maintain accurate records of field delivery activities.

DELIVERY FOLLOW-UP

ORDER → LOADING → DISPATCH → TRANSPORT → SITE DELIVERY → CONFIRMATION → REPORT

4. COORDINATION WITH CUSTOMER CARE

Work closely with the Engineering Customer Service Supervisor to ensure seamless coordination between online customer support and field execution.

Customer Service Supervisor:

• Handles online enquiries.
• Maintains customer/project records.
• Tracks orders and customer issues.
• Coordinates internal information.
• Provides customer updates.

Project Sales Coordinator:

• Handles field visits.
• Delivers documents and samples.
• Verifies site information.
• Supports physical delivery coordination.
• Collects photographs and evidence.
• Executes tasks requiring physical presence.
• Reports field findings back to the relevant team.

Ensure that information obtained from field visits is promptly communicated and properly recorded.

5. SITE VISITS & PROJECT SUPPORT

• Visit construction sites and customer locations as required.
• Conduct basic site checks and collect relevant information requested by the Engineering Manager.
• Take photographs and videos for project documentation where required.
• Verify delivery quantities or visible product damage when assigned.
• Collect supporting evidence for customer complaints or project issues.
• Assist with basic on-site coordination.
• Relay technical or commercial concerns to the Engineering Manager rather than making unauthorized commitments.
• Support project inspections and customer meetings when required.

6. DAMAGE VERIFICATION & CLAIM SUPPORT

• Visit customer sites to verify reported product damage where required.
• Take clear photographs and document affected products.
• Record:
• Product type
• Quantity affected
• Number of damaged cartons/pieces
• Delivery details
• Project location
• Date of delivery
• Submit accurate information to the Customer Service Supervisor and relevant departments.
• Assist with collection of documents and evidence required for claims.
• Follow up on assigned physical actions relating to damage claims.
• Report any discrepancies between customer claims and actual site conditions.

7. DOCUMENT & SAMPLE MANAGEMENT

• Deliver samples to customers, consultants, contractors, and project sites as instructed.
• Ensure samples and documents reach the correct recipient.
• Obtain acknowledgement or confirmation of receipt where required.
• Collect signed documents and return them to the relevant department.
• Maintain proper records of documents and samples delivered or collected.
• Handle company documents and customer information confidentially.

8. COMPETITOR & MARKET INFORMATION

During field visits, collect relevant market information including:

• Competitor products.
• Competitor brands present on project sites.
• Product pricing where legitimately obtainable.
• Product displays.
• New project developments.
• Construction progress.
• Customer preferences.
• Competitor activities.
• Market trends.

Pay particular attention to relevant tile and building-material competitors.

Provide accurate field observations to the Engineering Manager and Sales/Marketing teams.

9. PROJECT INFORMATION & FIELD REPORTING

After field assignments, provide timely updates covering:

• Customer visited.
• Project/site visited.
• Purpose of visit.
• Activities completed.
• Documents/samples delivered or collected.
• Delivery status.
• Site observations.
• Customer feedback.
• Damage observations.
• Competitor observations.
• Outstanding actions.
• Issues requiring escalation.

Where applicable, provide photographic evidence.

All assigned tasks should be tracked until completion.

REPORTING PRINCIPLE:

TASK RECEIVED → ACTION TAKEN → RESULT → EVIDENCE → NEXT ACTION → CLOSURE

10. RELATIONSHIP SUPPORT

• Maintain professional relationships with engineering customers and project stakeholders.
• Support the Engineering Manager during customer and project visits.
• Ensure customers receive information and documents in a timely manner.
• Communicate customer requests accurately to the appropriate internal team.
• Avoid making unauthorized commercial, pricing, delivery, or contractual commitments.
• Escalate sensitive customer matters to the Engineering Manager.

11. GENERAL FIELD & ADMINISTRATIVE SUPPORT

• Execute other reasonable field assignments given by the Engineering Manager.
• Support project meetings and customer appointments when required.
• Assist with project-related documentation and coordination.
• Support special company activities, product launches, exhibitions, or customer events when required.
• Perform other duties related to engineering project execution as assigned.

13. QUALIFICATIONS & EXPERIENCE

Education

• Bachelor's Degree or Diploma in Business Administration, Sales, Marketing, Logistics, Supply Chain, Construction, Engineering, or a related field.
• Relevant professional training will be an advantage.

Experience

• Experience in sales support, customer service, order follow-up, field coordination, project coordination, logistics, or a related role is preferred.
• Experience in building materials, tiles, ceramics, construction, engineering, or real estate is an advantage.
• Previous experience working with Chinese-funded companies, engineering companies, construction companies, or Chinese clients is an added advantage.
• Fresh graduates with strong communication skills, good organizational ability, and willingness to work in the field may be considered.

14. LANGUAGE REQUIREMENTS

• Good command of English, both spoken and written.
• Kiswahili is required for effective communication with local customers, drivers, and service providers.
• Chinese language proficiency is highly preferred, particularly for communication with the Chinese Engineering Manager and Chinese-speaking customers.
• Candidates who have experience working with Chinese companies or Chinese clients will have an added advantage.

15. MOBILITY REQUIREMENTS

• The position is based in Nairobi and requires frequent movement between customer offices, construction sites, warehouses, and other project locations.
• The candidate should be comfortable using public transport, Matatu, taxis, ride-hailing services, or other appropriate means of transport for daily field assignments.
• A valid driving licence is an advantage.
• Willingness to work flexible hours when project requirements demand is required.