Tech Operations Team Lead JB-26777

About us:

A unique opportunity to join a new and advanced cutting-edge technological payments product in a rapidly growing startup within a big financial organization.

If you want to shape the future of payments, innovate and make an impact, JOIN US and step up to The Platform.

About the role:

We are looking for a hands-on Tech Operations Team Lead to lead the technical team connecting our platform, R&D, business teams, partners, and customers.

The role combines team leadership with hands-on responsibility for production support, customer implementations, technical integrations, monitoring and incident management, automation, internal IT, and technical support for R&D, Product, and Customer Success.

The role is approximately 80% hands-on and 20% team leadership.

• Lead and professionally develop a team of 5 technical specialists.
• Own technical incidents, troubleshooting, escalations, and production support.
• Own and continuously improve production monitoring and alerting, including alert definitions, thresholds, escalation flows, and incident playbooks.
• Manage and work closely with a 24/7 NOC as a Service operation to ensure continuous monitoring, effective escalation, and rapid incident response.
• Manage and develop technical integrations with business customers and partners.
• Lead technical product implementations and onboarding for new customers.
• Work closely with R&D developers on integrations, production issues, investigations, and technical solutions.
• Support Product and Customer Success with complex technical and operational requirements.
• Drive QA and operational automation using automation and AI tools, including Claude.
• Own internal IT operations and SaaS platforms.
• Continuously improve service quality, response times, platform visibility, and operational efficiency.
• Technology Stack- AWS, REST APIs, SQL, Postman, Coralogix, PagerDuty, Zendesk, Slack, Google Workspace, GitHub, Claude, scripting, automation and AI-based operational tools.

Requirements:

• 3+ years of experience managing technical teams.
• 5+ years in highly technical, hands-on roles.
• Strong troubleshooting and problem-solving capabilities.
• Strong understanding of APIs, SQL, logs, networking, and cloud environments.
• Experience with AWS and modern SaaS environments.
• Hands-on experience with production monitoring, alerting, incident management, and operational playbooks.
• Experience managing technical integrations and customer implementations.
• High technical orientation and ability to work closely with software developers.
• Experience with automation and AI-assisted tools.
• Strong business and customer-facing orientation.
• Experience in payments, fintech, banking, or financial systems is a strong advantage.
• High ownership, independence, and ability to operate effectively in a fast-paced production environment.