Call Center Sales Training & Performance Specialist

At Pango, we’re constantly evolving – not only through technology and new products, but also in the way we connect with our customers and drive business growth.

Behind one of Israel’s most recognized brands is a nationwide network of sales contact centers, with sales representatives engaging with thousands of customers every day and playing an important role in Pango’s growth.

We’re now looking for a Call Center Sales Training & Performance Specialist to take our sales performance to the next level – working closely with our teams in the field, developing sales methodologies and processes, improving performance, and bringing together people, data, technology and AI to create real business impact.

Your job is to improve sales performance, develop sales representatives and implement sales processes across Pango's sales contact centers.

Responsibilities:

• Lead the implementation of sales processes and performance improvement initiatives while working closely with sales representatives across Pango's sales contact centers throughout Israel.
• Build, improve and implement high-quality sales scripts and sales methodologies.
• Lead initiatives to improve sales quality and customer interactions.
• Define sales KPIs and targets, analyze performance reports and trends, and drive continuous improvement initiatives.
• Identify opportunities to optimize processes through innovation, automation and AI tools.
• Coach, train and support the professional development of sales representatives.

Requirements:

• Proven background in call center sales environments within leading companies in Israel.
• Must experience delivering sales training and workshops focused on improving sales performance, achieving targets, handling objections, and strengthening sales techniques.
• Valid driver's license and willingness to travel frequently between Pango's sales call centers.
• Experience building, improving and implementing sales scripts and sales methodologies.
• Experience working with sales KPIs, targets, reports and CRM systems.
• Strong ability to influence, engage and drive change.
• Excellent interpersonal and communication skills with a positive, people-oriented approach.
• Highly proactive, independent and able to lead initiatives from end to end.
• Passion for innovation, technology and AI.

Advantages:

• Experience building or implementing sales performance frameworks, training programs or sales methodologies from scratch.
• Experience using AI tools and automation to improve business processes.
• Immediate availability.