Tier 2 Help Desk Support Specialist (25400)

Who We Are:

Yael Group is a leading group of companies in the Israeli market, providing advanced technological solutions across a wide range of domains to organizations in all sectors.

Software Incident Investigation Specialist (Tier 2/3)

If you've moved beyond basic support, have a strong understanding of IT infrastructure, and are looking for the next step where you can investigate complex incidents and provide real solutions – this is the place for you.

Job Description

• Investigate and resolve complex Tier 2/3 incidents escalated from the Help Desk.
• Work across diverse IT environments, including infrastructure, permissions, and network connectivity.
• Provide advanced technical support through a remote support model.

Job Requirements

• Hands-on experience with Active Directory and Exchange, including permissions management, account provisioning, and email account configuration.
• Experience connecting workstations to a Domain.
• Experience troubleshooting network connectivity, communication issues, and protocols.
• Familiarity with Citrix VDI environments.
• In-depth knowledge of VMware.
• Previous experience providing hands-on, face-to-face support, including physical troubleshooting of equipment and end-user devices.
• Experience working with Azure Admin management systems – Advantage.
• Recognized Microsoft certifications – Advantage.
• Strong troubleshooting and analytical skills, a proactive mindset, and a passion for technology.