Junior E-Banking Officer

About The Institution

VisionFund Micro Finance Institution (S.C.) is an institution established according to Proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in four of the Regional States of the country.

Finance

Job Summary

The Junior E-Banking Officer will provide technical support for internal staff and customers, participate in the implementation and enhancement of E-Banking systems, and ensure smooth operation of digital financial services across the institution.

Key Responsibilities

• Provide technical support for internal staff and customers.
• Periodically identify gaps and take corrective measures on E-Banking systems.
• Participate in implementation, enhancement, and support of E-Banking systems.
• Participate in implementation of remaining E-Banking products/services.
• Follow up correction of any system errors identified by customers and branches.
• Ensure approved correct formats are used for account opening.
• Provide user training on E-Banking products/services.
• Ensure that proper changes are made in E-Banking systems configuration and parameters.
• Provide support and timely feedback on customer complaints relating to all digital financial services.
• Undertake other duties as directed by the Manager of Digital Banking Services Division.
  
  

• BSc Degree in Computer Science, Information Technology, or related field.
• 1–2 years of experience.
  
  

• Ability to work with very minimum supervision.
• Self-motivated with good interpersonal skills.
• Excellent report writing and presentation skills.
• Proactive and result-oriented.
• Exposure to electronic payment systems in Ethiopia.
• Excellent understanding of Digital Financial Services Platform.
• High level of analytical and creative skills.
• Excellent written and report writing skills in English.
• Understanding of digital channels operations and services.
• Excellent complaint handling skills.