COO - Fintech - Relocation to Bulgaria

Job Description

Our partner is looking for an experienced Chief Operations Officer, Payments & Fintech to take ownership of company operations and support the next stage of growth. The role will focus on building scalable processes, improving operational efficiency, leading teams, and ensuring strong coordination across payments, customer operations, finance, legal, and commercial functions.

The successful person will work closely with the CEO on business strategy, oversee key operational priorities, and manage relationships with PSPs, payment partners, vendors, and key clients. The role requires strong payments knowledge, leadership experience, and the ability to operate effectively in a growing and changing environment.

The position is based in Sofia, Bulgaria and relocation is required. (Relocation is provided by the company)

Responsibilities:

As a Chief Operating Officer, your broad responsibilities will include but are not limited to:

• Lead company operations and execution
• Turn strategy into operational plans
• Scale processes, systems, and teams
• Oversee Payments and Customer Service operations
• Manage PSP, vendor, client, and partner relationships
• Ensure KYC, KYB, AML, and regulatory compliance
• Establish KPIs and operational reporting
• Improve efficiency and resolve operational bottlenecks
• Lead hiring and team development
• Manage budgets and resource planning

Requirements:

• Fluency in Hebrew is required, both written and spoken
• 4+ years operations leadership
• Payments, fintech, or financial services experience
• Experience scaling operations
• Strong payment processing knowledge
• KYC, KYB, AML, and payments knowledge
• KPI and reporting experience
• Team and stakeholder management
• Startup or growth company experience
• Strong English
• Willingness to relocate to Sofia

Experience managing payment operations, PSP relationships, customer operations, regulatory processes, and growing teams would be particularly valuable.

What’s in it for you?

Our partner offers a senior leadership opportunity with significant responsibility across operations, people, processes, partners, and business growth. You will work closely with the CEO and have direct influence on how the organisation develops.

Benefits:

• Revenue share
• Monthly meal and transport allowances.
• Private health insurance.
• Birthday leave.
• Annual leave increases with tenure.
• Performance and annual bonuses.
• Life-event bonuses (e.g., birthday, wedding, newborn).
• Friendly office environment with snacks and occasional team events.