Head of Solutions Engineer

About Notch

Notch is the AI engine for enterprises running complex, high-stakes operations. We deploy purpose-built agents that resolve real workflows end to end — across insurance and financial services — with governance, auditability, and traceability built into every layer.

We were built inside regulated operations, not by a software company that decided to enter insurance. Our platform connects customer and employee interactions to back-office systems and automates complex workflows end to end, as the standard regulators actually require.

Backed by top-tier VCs, Notch has raised $45 million to date, including a $30 million Series A in March 2026 led by Headline, with participation from Lightspeed, Jibe Ventures, Illuminate Financial, Munich RE, and Phoenix.

About the role:

Our delivery org is scaling fast. Customers are getting larger and more global, and the number and complexity of delivery projects is growing with them.

We're hiring a Solutions Engineer Manager to lead the engineers who build the two-way integrations connecting Notch's agents to our customers' enterprise systems — and to turn that work from a series of custom projects into a repeatable engine.

Where you own and where you partner. Technical Project Managers own the project plan and the customer-facing schedule. You own the execution: the estimates your team commits to, the quality of what ships, and the health of what runs in production. When a date is at risk, the TPM manages the customer conversation; you own the engineering path back to green.

How the team grows. You'll lead and hire a team of 4–8 Solutions Engineers. Within your first year we expect the charter to broaden into DevOps and product-adjacent engineering, and we expect you to define that team and hire it. If you want to build an org rather than inherit one, this is the job.

This is a Tel Aviv–based role, with travel to our US office and to global customers.

What you'll own:

The team

• Hire, coach, and grow the Solutions Engineering team — then expand it into DevOps and dev hires as the charter widens
• Run the day-to-day: capacity allocation across concurrent projects, escalation triage, on-call rotation, 1:1s, and growth plans
• Raise the skill ceiling of every engineer who reports to you
  
  

• Stand behind your team's estimates — and hit them
• Own the quality of shipped integrations and the health of production environments; keep escalations that reach Notch personnel low
• Build reproducible playbooks so each implementation costs less than the last
• Feed engineering reality into TPM and Solutions Architect planning for POCs and production rollouts
  
  

• Advise across the full stakeholder range — from the engineers your team integrates with, to their engineering managers, up to directors, VPs of Engineering, and CIOs
• Lead architecture planning with customer technical teams: what we'll build against, what their systems can actually support, and where the risk sits
• Speak to execution and timelines with authority — what's committed, what it depends on, and what changed. The depth adjusts to the audience; the answer doesn't.
• Be the technical voice customers trust when the question is can this actually work
  
  

• Large-scale resilient two-way integrations against custom enterprise APIs — queues, retries, idempotency, race conditions, rate limits and quotas
• Designing and consuming APIs for enterprise customers. Required knowledge: Protocols (REST, GraphQL), API security & authentication, architecture (polling, webhooks, pagination). Knowledge of best practices for market integrations
• Cloud deployments at scale — CI/CD, observability, and running on-call for an independent team. Enough infrastructure judgment to hire DevOps engineers, not just work alongside them.
  
  

• Crazy personal drive. Be a bulldozer.
• Insatiable creativeness. Be a big dreamer.
• You've led an engineering team to predictable delivery — stable output, dates that hold
• You turn one-off solutions into repeatable process by instinct
• You have a hiring network and a real eye for engineering talent
• You can move between a code review and a CIO conversation in the same afternoon, and be taken seriously in both