Senior Technical Support Engineer

Job Description

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our team

Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.

Collaborate with the best-known global brands

We seek a motivated, proactive, and skilled engineer to join our customer support team. This role involves working with innovative technology that helps organizations protect their key applications and assets from advanced cyber threats.

As a Senior Support Engineer, you will be responsible for:

• Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
• Learning and gaining in-depth experience in Micro-segmentation and zero trust network security.
• Building and maintaining effective relationships with large enterprise customers, serving as their primary contact for technical inquiries and issues.
• Owning the problem resolution and collaborating with internal teams.
• Analyzing technical issues and proposing solutions to prevent issues.
• Working closely with Engineering teams on customer issues.
  
  

Do What You Love

To be successful in this role you will:

• 5+ years in enterprise-grade technical support, escalation engineering, or technical account management within cybersecurity or network infrastructure.
• Demonstrate expertise in Linux and Windows OS internals, system administration, and logging mechanisms. Solid understanding of enterprise networking (TCP/IP, routing, firewalls) and modern security paradigms
• Gain practical experience with Kubernetes (K8s), containerization (Docker), and effectively resolve API-related issues.
• Demonstrate scripting skills in Python, Bash, or PowerShell for automation and diagnostic workflows - nice to have
• Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
• Demonstrate exceptional context-switching capability, balancing high-touch customer management with deep-dive technical triage under pressure.
• Executive-level communication skills to articulate complex technical issues to both technical teams and business stakeholders.
• High level of English - verbal and written
  
  

About Us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!