Spa Agent

Company Description The Ritz-Carlton, Herzliya is a 5-star luxury hotel located by the marina, offering stunning waterfront views. Guests enjoy elegantly designed rooms, exceptional in-house dining, and a serene spa experience. The hotel features a crystal-clear rooftop pool that enhances its resort-style atmosphere. As part of a globally recognized luxury brand, the property is committed to personalized service and creating memorable stays for every guest.
Role Description The Spa Agent is a full-time, on-site role based at The Ritz-Carlton, Herzliya. This position is responsible for welcoming guests to the spa, managing reservations, and providing detailed information about treatments, facilities, and spa policies. Daily tasks include answering inquiries in person and by phone, coordinating appointment schedules, processing payments, and maintaining accurate records. The Spa Agent supports therapists and other spa team members with smooth guest flow and efficient operations, ensuring that all guests experience a calm, luxurious, and professional environment. The role also involves upholding brand standards, handling guest feedback respectfully, and promoting spa services and special offers.
Qualifications

• Strong customer service and guest relations skills, with a focus on empathy, professionalism, and personalized care.
• Effective communication skills, including clear verbal communication and confident phone etiquette; additional language abilities are an advantage.
• Basic administrative and computer skills, including appointment scheduling, data entry, and handling payments accurately.
• Ability to work in a fast-paced hospitality environment, manage multiple tasks, and maintain composure under pressure.
• High level of personal presentation and adherence to luxury brand standards, with attention to detail in all interactions.
• Availability to work flexible hours, including weekends and holidays, as required by hotel and spa operations.
• Prior experience in spa, wellness, or hospitality roles is preferred but not mandatory; willingness to learn and participate in ongoing training.