Help Desk & IT Support Specialist - 5661

Job Description:

Entrypoint Group is recruiting candidates for a variety of technical support and IT positions with leading companies and organizations.

We are hiring for several positions at different experience levels, including Help Desk, Tier 1 Technical Support, End User Support, IT Support, System Support, and Computer and Endpoint Technician roles.

Some positions are suitable for candidates with no previous experience and include full professional training. Other positions require experience in technical support, Microsoft environments, networking, or IT infrastructure.

Responsibilities may include:

• Providing technical support to users by phone, remote connection, or on-site

• Diagnosing and resolving software, hardware, networking, and endpoint issues

• Working with Windows, Microsoft 365, and Active Directory

• Opening, documenting, and following up on service tickets

• Installing computer equipment, software, and user permissions

• Working with System, Network, and Infrastructure teams

• Providing professional service and ensuring issues are resolved from start to finish

Requirements:

• Strong technical orientation and ability to learn quickly

• Excellent customer service and interpersonal skills

• Previous experience in customer service, technical support, or working with users is an advantage

• Familiarity with Windows, Microsoft Office, networking, or computer hardware is an advantage

• A professional course in computers, Help Desk, networking, or System Administration is an

advantage

• Availability for a full-time position and willingness to work at a client site

After reviewing your resume, we will assess your experience, technical knowledge, and location, and match you with the most relevant available opportunities.

The positions are open to all qualified candidates.