Local Support Technician (Hebrew Support)

Job Description: Local Support Technician (Hebrew Support)

Job Title: Local Support Technician

Work Location: On-site (100%)

Language Requirement: Fluent in Hebrew and English (C1 Level)

Job Summary

We are seeking a Local Support Technician to join a specialized international team responsible for providing end-user support and on-site IT services. The candidate will manage incidents and service requests through the IT Lounge while ensuring a high level of customer satisfaction and technical support.

Key Responsibilities

• Provide face-to-face support to users through the IT Lounge.
• Identify user needs, offer appropriate solutions, and resolve technical issues.
• Handle and resolve incidents and service requests efficiently.
• Configure, deploy, and support end-user equipment.
• Process, track, update, and close tickets using the ServiceNow ticketing tool.
• Assist users with workplace technology, meeting room equipment, and collaboration tools.
• Manage device enrollment and administration for laptops, desktops, and smartphones.
• Support Windows and Mac devices (Mac knowledge preferred).
• Provide basic troubleshooting and support for printers, Wi-Fi, and network-related issues.
• Perform equipment inventory management and asset tracking.
• Create, update, and maintain technical documentation and procedures.
• Recommend process improvements and best practices.
• Provide remote onboarding support and guidance to other technicians when required.

Required Technical Skills

• ServiceNow Ticketing Tool
• Windows 11 Administration & Support
• Microsoft Office 365
• Desktop and Laptop Troubleshooting
• Smartphone Enrollment & Support
• Hardware Installation & Configuration
• IT Asset Management
• End-User Support

Preferred Skills

• Mac OS Support
• Printer Support & Troubleshooting
• Wi-Fi & Network Troubleshooting
• Basic Networking Knowledge

Soft Skills

• Excellent customer service and communication skills
• Strong troubleshooting and problem-solving abilities
• Team player with a collaborative mindset
• Ability to manage priorities in a fast-paced environment
• Strong documentation and organizational skills

Mandatory Requirements

• Fluent Hebrew (C1 Level)
• Fluent English (C1 Level)
• Willingness to work 100% on-site
• Experience providing hands-on end-user support in an enterprise environment

Keywords: ServiceNow, Windows 11, Office 365, Desktop Support, IT Support, End User Support, Hardware Support, Mobile Device Management, Hebrew Support, Local IT Support, Asset Management.