IT Helpdesk Technician

Orian's IT Department is seeking an IT Helpdesk Technician to join our support team and provide professional technical assistance to employees across all company locations.

Key Responsibilities

• Provide technical support to end users for computer systems, software, and communication technologies.
• Troubleshoot and resolve hardware, software, workstation, and peripheral equipment issues.
• Install, configure, and maintain computers, laptops, and enterprise software applications.
• Manage user accounts and permissions within Microsoft environments.
• Handle service requests and track resolution in accordance with SLA requirements.
• Provide remote support to employees and branch offices across the country.

Requirements

Mandatory Qualifications

• At least one year of experience in a Helpdesk or IT Support role.
• Strong knowledge of Microsoft Windows 11 operating systems.
• Experience providing end-user support and troubleshooting IT-related issues.
• Knowledge of Active Directory and Microsoft 365.
• Familiarity with workstations, printers, and basic networking equipment.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service orientation and interpersonal skills.
• Ability to work independently as well as part of a team.

Personal Attributes

• High sense of responsibility and ability to work under pressure.
• Strong organizational and time-management skills.
• Self-learning capability and eagerness to develop professionally.
• Service-oriented approach with excellent communication skills.

Position Details

• Full-time position.
• Availability to work beyond standard business hours when required.
• Location: Modiin, Israel.