Deskside Support

Deskside Support / Field Service Engineer (L2)

Location: Petah Tikva, Israel

Role Summary: Seeking an experienced L2 Deskside Support Engineer to provide on-site and remote technical support at our Petah Tikva facility. You will handle endpoint management, onboarding, Tech Lounge walk-ups, AV systems, and IT asset tracking

.Key Responsibilities

• :User Support & Onboarding: Provide L2 hardware/software troubleshooting via phone, remote tools, and Tech Lounge walk-ups. Provision devices and software for user onboarding/offboarding
• .Endpoint Management: Deploy and manage iOS/Android/macOS/Windows devices using Microsoft Intune, Jamf Pro, and SCCM
• .OS Imaging: Provision systems using Windows Autopilot, macOS Imaging, and PXE boot
• .Peripherals & AV: Support network printers, conference room AV systems (Teams/Zoom Rooms), projectors, and audio setup
• .Asset Tracking: Maintain asset lifecycle tracking and Configuration Items (CIs) in ServiceNow CMDB

.Qualifications

• :Proven L2 deskside/field support experience in a corporate environment
• .Hands-on proficiency with Intune, Jamf, SCCM, and ServiceNow
• .Experience with OS deployment (Autopilot, PXE, Mac imaging)
• .Strong OS (Windows/macOS) and basic network troubleshooting skills
• .CompTIA A+, Microsoft, Jamf, or ITIL certifications are a plus