Help Desk Specialist

Company Description Reline IT Solutions provides tailored technology services to organizations of all sizes, from local businesses to international enterprises. The company designs customized IT solutions that match each client’s industry, scale, and operational needs, covering networks, institutions, business systems, and websites. Reline focuses on identifying emerging technological trends, analyzing their impact, and helping clients adopt them effectively. Team members work in a dynamic environment that supports continuous learning and exposure to diverse technologies and industries.
Role Description The Help Desk Specialist is a full-time, on-site role based in Nes Ziona. In this position, the specialist will respond to incoming support requests, diagnose technical issues, and provide timely resolutions for end users. Daily responsibilities include troubleshooting hardware and software problems, configuring and maintaining desktop computers, and escalating complex issues to higher-level support when needed. The role involves delivering clear and courteous customer support, documenting tickets and solutions, and following established procedures to ensure consistent, high-quality service. The specialist will collaborate with other IT team members to improve support processes and contribute to a reliable, secure technology environment for clients.
Qualifications

• Strong Technical Support and Help Desk Support skills for resolving user issues and managing service requests
• Proficiency in Troubleshooting and Desktop Computers, including hardware, operating systems, and common business applications
• Effective Customer Support capabilities, with a focus on clear communication, patience, and service orientation
• Experience with ticketing systems and documentation of incidents and resolutions
• Basic networking knowledge (e.g., TCP/IP, routers, switches, Wi-Fi) is an advantage
• Ability to prioritize tasks, work independently, and collaborate within a team environment
• Relevant technical certifications (such as CompTIA A+, Microsoft, or similar) are preferred
• Fluency in Hebrew; good written and verbal communication skills in English are beneficial