Technical Support Specialist

We are Flashy – an advanced SaaS platform for marketing automation, eCommerce, and retail. We help brands manage and improve their customer relationships through smart automations, email and SMS marketing, website pop-ups, customer segmentation, product recommendations, reviews, advertising audiences, and more.

Our platform brings together data, marketing, and technology, enabling businesses to create more personalized and accurate customer experiences, increase sales, and strengthen customer retention. Flashy is used by thousands of eCommerce websites and leading brands in Israel and around the world.

This position is 100% remote - Full-time position, Sunday through Thursday, 9:00 AM–6:00 PM.

• Technical Support – Handle customer technical inquiries, investigate and resolve complex issues, support integrations and platform-related challenges, and provide fast, professional, and effective solutions tailored to each customer’s needs.
• Platform Guidance & Training – Guide customers on how to use the platform, explain its features and best practices, and provide hands-on support to help them get the most value from Flashy’s tools and capabilities.

• 2+ years of hands-on experience in Technical Support or Customer Success.
• Hands-on experience working with Webhooks and API integrations.