Collections Specialist

We're looking for a Collections Specialist to join our Finance team for a maternity leave replacement, with the potential for a permanent position in the future.

What you'll do

In this role, you will manage collection activities for a diverse portfolio of customers, including established enterprises, high-tech companies, startups, and small businesses. You'll work with both long-standing and newly onboarded customers while ensuring timely collection processes.

This is a fast-paced position that requires strong organizational skills, daily follow-up, and the ability to prioritize a large workload. You'll monitor customer balances, manage different payment terms, identify overdue accounts, and ensure that no customer falls through the cracks.

Responsibilities

• Manage collection activities for existing and new customers
• Perform daily follow-up on outstanding customer balances
• Handle collection processes and customer communication
• Issue customer receipts
• Prepare and send collection letters
• Work closely with internal stakeholders across the organization
• Identify and escalate potential risks and red flags
• Prioritize workload effectively and manage multiple accounts simultaneously

Requirements

• Previous experience in collections- required
• Experience with Priority- an advantage
• Experience with SAP- an advantage
• Good English skills
• Strong proficiency in Microsoft Office, especially Excel
• Ability to work under pressure and manage a high-volume workload
• Excellent organizational skills with strong attention to detail
• Ability to work independently as well as part of a team
• High sense of responsibility, strong work ethic, and a service-oriented mindset