EST Pre-Sale expert

The B2B department at Gett is successfully leading over 8,000 business customers.

We are looking for a tech-savvy, charismatic, and highly driven Presale Expert who will be the bridge between our technical capabilities and business growth.

You will play a key role by accompanying clients throughout their entire journey—from the initial sales stage, leading technical demos and Proofs of Concept (POCs), to seamless onboarding, training, and ongoing Tier-1 technical support.

This is an intensive field-based role that requires frequent client visits, managing a dynamic schedule, and maintaining high availability to ensure top-tier customer satisfaction and smooth product adoption.

Responsibilities:

• Lead compelling technical product demos, manage Proofs of Concept (POCs), and perform deep analyses of client requirements and workflows.
• Conduct intensive field visits and face-to-face client meetings to lead the technical onboarding process, deliver hands-on system training, and run optimization simulations.
• Partner closely with Sales, R&D, and Product teams to align product capabilities with client needs and drive continuous product improvement.
• Serve as the end-to-end owner of the W2G system on behalf of Gett, managing its requirements, operation, maintenance, implementation, and optimization.
• Provide timely technical support, handle integration testing (API, SFTP, SSO), and independently resolve complex issues.
• Accurately log and manage all service requests, customer communications, and troubleshooting steps in Salesforce.
• Monitor bugs and logs, escalating critical issues to R&D when necessary.
  
  

• At least 2 years of proven experience in technical system implementation, customer training, or technical onboarding – Must
• Strong willingness for intensive field work, including frequent travel/client visits, a dynamic schedule, and high availability – Must
• Solid experience working with reports and data analytics – Must
• Hands-on experience working with Salesforce CRM – Must
• High-level / Fluent English (written, spoken, and reading) – Must
• Prior experience in Customer Success or Pre-Sales roles – Advantage
• Proven ability to provide technical support and independently resolve complex issues
• Experience with system integrations (APIs, SFTP, SSO)
• Exceptional interpersonal and communication skills, strong public presence, charisma, and high ambition