Service Manager

About the Company

ASUS is a global leader in consumer electronics, computers, and gaming devices, known for innovation and quality across the world. ASUS Israel is the local branch responsible for sales, marketing, and after-sales service in the Israeli market.

About the Rol

eWe are looking for an experienced Service Manager to lead ASUS Israel's local service operation. In this role, you will own the end-to-end service function — from managing external partners (call centers and repair labs) to leading an internal team, controlling costs, and driving cross-functional processes with Finance, Supply Chain, and global HQ. This is a high-visibility position with direct accountability for customer experience, operational performance, and business results in the Israeli market

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Responsibiliti

• esEnd-to-end management of service operations in Israel, from strategy to daily executi
• onManaging contracts and relationships with external service partners (call centers, repair labs, and other vendor
• s)Leading and developing an internal team of service operations specialists/manage
• rsOngoing cost control and management, including identifying and driving efficiency opportuniti
• esDefining, monitoring, and managing KPIs across internal teams and external vendo
• rsDriving cross-functional processes and collaboration across multiple stakeholders (Finance, Supply Chain, HQ, etc
• .)Identifying and resolving complex operational challenges, prioritizing effectively in a dynamic, fast-changing environme
• ntPreparing and presenting periodic performance reviews to global manageme

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Qualificati

• ons3+ years of proven experience in service, operations, or operational management — mandat
• ory5+ years of experience working with external vendors and partners — mandat
• oryProven team management experience — mandat
• oryFull professional proficiency in English (written and spoken) — mandat
• oryStrong organizational skills and ability to work independently in a complex, multi-stakeholder environm
• entProven ability to drive processes and deliver measurable results across multiple divisi

ons
Required Sk

• illsStrong analytical and data-driven decision-making sk
• illsVendor and contract manage
• mentBudget planning and cost con
• trolKPI design, tracking, and performance repor
• tingExcellent stakeholder management and communication skills (local and glo
• bal)Proficiency in Excel/reporting tools (PowerPoint, CRM systems an advant
• age)Ability to lead change and manage priorities under pres