Logistics Assistant

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The Logistics Assistant will oversee and coordinate all customs-related activities across our Port Agency, Offshore, Liner, and SCS business streams. In this role, you will be responsible for promoting efficient customs operations, ensuring compliance with relevant regulations, and supporting the smooth delivery of services. When customs clearance activities are not required, you will also assist with coordinating and performing crew changes to support operational requirements.

Contract: Permanent

Location: Mauritius, Port Louis (On-Site)

Key Responsibilities:

• Manage and coordinate the end-to-end customs clearance process for Port Agency and Cargo operations, ensuring timely and compliant delivery.
• Liaise with government authorities, including the Ministry of Health (MOH), Ministry of Commerce (MOC), and Ministry of Agriculture (MOA), to obtain import, export, and landing permits.
• Monitor and renew customs-related licences, permits, and bank guarantees to maintain compliance.
• Keep the business informed of changes to customs legislation and regulations in Mauritius, ensuring processes remain compliant.
• Prepare estimates and provide customs-related operational support where required.
• Perform crew changes and provide operational assistance during periods of reduced customs clearance activity.
• Ensure compliance with ISS Global Quality Management System (QMS) procedures and Standard Operating Procedures (SOPs).
• Contribute to the achievement of Local Quality Objectives (LQOs), Key Performance Indicators (KPIs), and overall operational excellence.
• Promote ISS services and identify opportunities to support business growth and customer satisfaction.
• Maintain accurate records and ensure the effective use of all ISS systems and operational processes.
• Undertake additional duties, within the scope of the role, as required by the Line Manager to support business operations.

Candidate Requirements:

• Minimum 2-3 years’ experience in a similar role.
• Know the statutory documentary requirements and procedures to clear consignment to and from Mauritius.
• Conversant with Inco Terms, HS Codes, MACCS & MNS.
• Strong administrative, communication and organizational skills.
• Excellent written and verbal communication skills (English & French).
• Proficiency in MS Office and internal computer systems.
• Valid driving licence.

You will receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

#WeAreInchcape

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.