Customer Support Specialist

We are looking for a Customer Support Specialist!

Location: Beersheba Gav-Yam Negev High-Tech Park

Work model: Hybrid 1-2 days per week from home

What do we do?

ProveSource is a product by Configo.

Configo is a bootstrapped, tech company building and operating several products, including Shapo.io, ProveSource, CallTuv, Pelesim, and PurpleAds.

Role Description

As a Customer Support Specialist, you’ll be responsible for providing service and support via email, chat and other channels across all Configo's products.

You will be answering questions, solving technical issues, and managing customer interactions and support end to end.

You don’t have to be a programmer, but having technical skills is required, whether it’s using Chrome Developer Tools or manually testing a broken flow in the product.

Requirements

• English - native level reading and writing - MUST
• Technical background and problem solving skills - MUST
• Ability to handle inquiries on multiple product lines in different areas - MUST
• Self driven, ability to work alone - MUST
• Positive, courteous and energetic attitude - MUST
• 1-2 years of experience in a Support role in a SaaS company – PLUS
• Experience working with AI tools beyond chatting for improving processes and systems - PLUS
• Location: Beersheba, Israel (next to the train station)

Responsibilities

Make our customers happy!

You will be the primary point of contact and need to provide customers with insights to ensure that they get the most out of our products.

Improve support with automation and new processes.

Why work with us?

• We’re a small, fast and fun to be around!
• Take real ownership and influence product improvements.
• Work on several active products used by thousands pf customers worldwide.

Cover Letter

We read every cover letter and every CV, please take the time to show us your great writing skills, tell us about:

• Why you want to work in customer support?
• Why you want to work with us?
• An interesting piece about yourself.

Got what it takes? Send your CV now!