Conversational AI Quality Specialist

Location: Tel-Aviv

Team: Product

Type: Full-time

At Second Nature, we’re transforming the way companies train their teams using conversational AI. Our platform leverages advanced speech processing and generative AI to deliver immersive, role-play-based training that feels like the real thing. Leading global organizations trust us to elevate sales, customer service, and support training through dynamic, lifelike virtual conversations.

We’re seeking a Conversational Quality Specialist to help shape and continuously improve voice-based experiences across our platform. This role sits at the intersection of conversation design, AI interaction quality, and cross-functional collaboration. You'll work with product, sales, marketing, and NLP teams to ensure our AI conversations are effective, natural, and engaging.

What You’ll Do

• Design Engaging Interactions
• Create, edit, and optimize prompts, scripts, and dialogue flows that feel intuitive, realistic, and aligned with human communication patterns.
• Enhance Demo Experiences
• Collaborate with sales and marketing to craft compelling demo conversations that showcase the power of our AI.
• Evaluate Conversation Quality
• Review real user-AI conversations to assess performance, highlight successes, and uncover improvement opportunities for our core conversation engine.
• Define Quality Metrics
• Develop and implement conversation quality frameworks and metrics to evaluate effectiveness, user engagement, and learning outcomes.
• Support Multi-Language Rollout
• Oversee and advise on multilingual implementation to ensure high-quality experiences across regions.
• Stay Ahead of the Curve
• Keep up with best practices in conversation design, LLM-native UX, voice AI trends, animated avatars, user interaction models and any new technology that is expected in conversations.

What You Bring

• Native-level fluency in spoken English with exceptional writing and editing skills, including tone, grammar, and clarity.
• Familiarity with prompt engineering and LLM behavior optimization.
• Strong cross-functional communication skills with the ability to collaborate across product, engineering, sales, and marketing.
• Experience designing and executing data-driven experiments to evaluate AI or conversation quality.
• Bachelor’s degree in a relevant field (e.g., Linguistics, Philosophy, Human-Computer Interaction, or quantitative discipline).

Bonus Points

• Experience in conversation design, content strategy, UX writing, or similar roles in the AI/chatbot/virtual assistant space.
• Hands-on experience with SQL for data analysis and experimentation.
• Experience localizing or adapting conversational AI across multiple languages and cultural contexts.
• If you're passionate about shaping the future of conversational AI and want to make a tangible impact on how people learn and grow through virtual interactions, we'd love to hear from you.