Junior Guest Operations Representative

About the company

At Ontopo, our mission is simple: Bringing people together over the best culinary experiences.

We believe that a memorable meal starts long before you sit down at the table. That’s why we have built a comprehensive hospitality ecosystem that seamlessly connects passionate diners with the venues they love. By bridging the gap between discovery and operations, we elevate the entire dining journey from the very first click to the final bite.

For food lovers, Ontopo is the ultimate destination to effortlessly explore new tastes, find real-time availability, and secure the perfect table in seconds. On the other side of that exact same table, we serve as the digital backbone for the hospitality industry. From bustling neighborhood cafés to Michelin-recognized restaurants, we empower owners and staff with a smart, all-in-one platform. By automating table optimization, preventing no-shows, and streamlining guest communications, our technology handles the heavy lifting so that hospitality teams can focus on what they do best: delivering exceptional service and unforgettable moments.

Trusted by over 2,500 venues worldwide and seating millions of guests every month, we are shaping the future of the dining experience. Whether you are looking for your next great meal or the ultimate platform to grow your restaurant-you'll find it here.

We are looking for a Junior Guest Operations Representative  to join us and play a pivotal role in delivering exceptional guest support, optimize daily operations, and help shape the ultimate guest experience. This is an entry level position and an on-site full time position. 

What You'll Do

• Front-Line Guest Support: Be the face of the company for our guests, providing timely, professional, and empathetic support while resolving issues on the go without stalling processes.
• Daily Workflow & Prioritization: Independently manage your schedule, maintain focus on key priorities, and effectively balance real-time guest care with ongoing operational tasks.
• Alerts & Escalations: Monitor recurring patterns and immediately escalate critical issues or trends (e.g., identifying when 4+ guests report a similar problem) to the management and relevant teams.
• User Experience & Feature Tracking: Regularly navigate the app from a guest’s perspective, stay up to date with new features and version releases, and provide valuable usability feedback to product and tech teams.
• Operational Optimization: Build and refine simple operational tools, response macros, and processes to continually improve response quality and efficiency.

What We’re Looking For

• A minimum of 1 year experience in operations, customer support, or guest-facing roles in tech/startups or digital platforms – Must-have
• Pro-customer mindset and resourcefulness: Exceptional service skills with a hands-on "doer" approach to solving problems creatively using existing tools.
• High independence & accountability: Ability to build your own daily routine, manage tasks end-to-end without micromanagement, and know exactly when to act vs. when to escalate.
• Sharp prioritization skills: Strong ability to differentiate between main priorities and minor distractions in a fast-paced environment.
• Tech-savvy and adaptable: Confident working with software tools, app interfaces, and CRM systems.
• Excellent communication: Fluent verbal and written skills in Hebrew and English with strong, clear reporting capabilities.