Customer Service& (Back Office ) Sales Support Cordinator-Israel

Company Description A.B. Dental Devices Ltd. is a dynamic, science-based dental technology company that provides comprehensive solutions for dentists worldwide. The company offers computerized implant planning, surgical guides, compatible implants, prosthetic parts, and surgical tools in one integrated package. Based in Israel, A.B. Dental combines innovation with practical clinical applications to support efficient and precise dental procedures. The organization values collaboration, quality, and customer-focused service, making it an engaging environment for professionals who want to contribute to advanced dental care solutions.

Role Description The Customer Service & Back Office Sales Support Coordinator – Israel is a full-time, on-site role located in Asdod. This position is responsible for handling incoming customer inquiries via phone and email, providing accurate information about products, orders, and services, and ensuring a positive customer experience. The coordinator will manage order processing, update and maintain customer records, prepare quotations, and support the sales team with documentation, follow-ups, and coordination of deliveries. Daily activities include monitoring customer satisfaction, resolving issues in a timely manner, and collaborating with internal departments such as logistics, finance, and technical support. The role also involves preparing reports, tracking sales activities, and assisting with administrative tasks to ensure smooth back-office operations.

Qualifications

• Strong customer-facing abilities, including Customer Service and Customer Support skills to address inquiries and resolve issues effectively.
• Focus on Customer Satisfaction and Customer Experience, with the ability to build trust and maintain long-term relationships.
• Professional communication capabilities, including excellent Phone Etiquette and clear written and verbal communication in English; Hebrew proficiency is an advantage.
• Experience in sales support, order processing, or back-office coordination within a technical or healthcare-related environment is preferred.
• Solid organizational skills with attention to detail, ability to manage multiple tasks, and proficiency in CRM systems and office software (e.g., Excel, Word, email tools).
• Ability to work independently and as part of a team, demonstrating reliability, problem-solving skills, and a service-oriented mindset.
• Relevant post-secondary education in business administration, logistics, or a related field is beneficial; prior experience in dental or medical devices is an advantage.