Customer Service Representative (CSR)

The prime responsibility of this role is to ensure that customers’ expectations, both internal and external, are consistently achieved while managing the full customer order lifecycle and supporting ongoing business activities. The role includes handling customer accounts, coordinating customer requirements within the organization, supporting new business opportunities, and ensuring accurate and timely execution of sales processes.

This is a key position within the Sales organization, serving as a vital link between customers and internal departments to ensure seamless communication, operational excellence, and high service standards. Close collaboration with Sales, Planning, Operations, and Finance teams is essential to support customer needs and business growth.

This position reports to the Dimona Supply chain Manager. And works in close collaboration with the EMEA Sales Director

Key Responsibilities

• Manage the complete sales order lifecycle from order entry through delivery and invoicing.
• Ensure customer requirements are accurately communicated and executed across internal functions.
• Serve as a primary point of contact for customers, maintaining strong relationships and high service levels.
• Support existing business activities and assist in the management of new business opportunities.
• Coordinate with Sales, Planning, Operations, and Logistics teams to ensure timely order fulfillment.
• Manage proof of delivery, payments, credits, debit notes, and related documentation in coordination with Finance.
• Handle customer returns and ensure efficient processing of credit requests.
• Monitor order status and proactively communicate updates, changes, and potential issues to customers and internal stakeholders.
• Support customer-specific projects, sales initiatives, and cross-functional activities.
• Work closely with different departments across the organization to ensure customer satisfaction and business excellence.
• Provide insights, feedback, and recommendations to support business development and continuous improvement, Prepare and maintain periodic reports as required.
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• Perform additional duties and special projects as assigned.

Requirements

• Bachelor’s degree in business administration, Industrial Engineering, Logistics, Marketing, or a related field. Advantage.
• 2-4 years of experience in Customer Service, Sales Support, Order Management, or a similar role.
• High level of English proficiency (written and spoken) is a must.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Fast learner, independent, and self-motivated.
• Proactive, solution-oriented mindset with a "can-do" attitude.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in Microsoft Office applications.
• Experience with SAP is required; BI tools are an advantage.
•  Experience in a manufacturing or industrial environment. Advantage
• Previous B2B customer service or sales support experience is an advantage.