Senior Support Technician (IT & NOC)

Who We Are

SpotNet is a licensed ISP, systems integrator, and authorized Starlink reseller, providing communications, IT, and cybersecurity solutions to business customers across Israel since 1999. Our work spans network infrastructure, cloud, and information security, backed by a support team known for personal, professional service.

About the Role

We are looking for an experienced support technician with a strong Microsoft background for a role with real ownership: working as the Support Manager's right hand and helping build the company's service operation. The role combines IT support for business customers, Tier 1-2 network support, NOC and monitoring work, and leading automation and AI initiatives that reshape how our customer support runs.

This is not an entry-level position. If you have proven field experience, take ownership, and want a role where you build and not just resolve - we'd love to meet you.

What You'll Do:

• Provide Tier 1-2 technical support to business customers across Microsoft environments: Windows, Microsoft 365, Active Directory / Entra ID, and endpoints
• Deliver Tier 1-2 network support: diagnosing and resolving LAN/WAN, Wi-Fi, DNS, DHCP and connectivity issues
• Provide basic support for Fortinet firewalls in customer environments
• Work in our NOC: monitoring customer environments, handling alerts, and responding proactively to incidents
• Document cases, perform root cause analysis (RCA), and see issues through to full resolution
• Build automations and integrate AI tools into support and monitoring workflows
• Partner with the Support Manager on developing the service framework: processes, tools, and procedures

Requirements:

• 3-4+ years of proven, hands-on technical support experience in Microsoft environments (Windows, Microsoft 365, AD / Entra ID) - required
• Solid Tier 1-2 networking knowledge (TCP/IP, DNS, DHCP, VLAN) - required
• Basic understanding of Fortinet firewalls - required
• Strong service orientation, organized work habits, and the ability to manage multiple customers and tickets in parallel
• Good Hebrew and English

Strong Advantages:

• Experience working in a NOC and with monitoring systems
• Background at an MSP or managed services provider
• Familiarity with RMM / MDM tools
• Automation and scripting skills (PowerShell, Python) and hands-on experience with AI tools
• Relevant certifications: Microsoft, Fortinet NSE, CCNA

What's In It For You

• Responsibility and influence from day one, working directly with the Support Manager
• A clear growth path toward Tier 3, infrastructure, and security roles
• Freedom to lead automations and AI across our existing stack, enabling fast personal growth
• Exposure to advanced technologies: Fortinet, cloud, and satellite connectivity (Starlink)
• A dynamic team and a short, focused hiring process

Sounds like your next step? Send us your CV 😃

Apply here: https://wkf.ms/4gzWCdd