23343 - IT Support Specialist

Job description:

The role involves front-line user support, troubleshooting complex issues, maintaining diverse IT environments, and working with advanced organizational technologies.

Responsibilities  

• Provide Tier 1 IT support and handle escalated Tier 2 issues as needed.
• Troubleshoot hardware, software, and basic networking issues.
• Manage incidents and service requests via ticketing systems.Install, configure, and maintain end-user devices, including image deployment.
• Support Windows environments, meeting room equipment, and basic server, virtualization, and network infrastructure.
• Deliver high-quality, service-oriented support and collaborate with IT teams.

• Minimum 1 years of experience providing front-line IT support to end users (Tier 1).
• Tier 2 experience – an advantage.
• Basic knowledge and experience in Networking (Layer 2/3) – IP addressing, subnet mask, MAC address.
• Strong hardware troubleshooting and DEBUG-level technical skills.
• Extensive knowledge of Windows operating systems (Linux – an advantage).
• Basic knowledge of servers and virtualization, especially VMware.Basic understanding of networking equipment (switches / firewalls).
• Experience operating and supporting IT equipment in meeting rooms.
• Fast learner with strong problem-solving abilities.
• Team player with excellent collaboration skills.
• Exceptional customer service orientation as part of your professional DNA.

• Grow your career in a stable, innovative environment 

• Collaborate closely with clients to deliver smart, high-quality solutions 

• Make an impact in a dynamic, learning-driven environment 

• Be part of a human, value-driven organization that cares