Junior CS Ops Coordinator

About GlobalDots

We are a successful technology integration and reselling group in high-growth markets, working with cutting-edge technologies and the most innovative customers. We are at the forefront of every new technology, helping advanced enterprises, unicorns, and rising startups achieve their goals in performance, cost optimization, security, and cloud/global data centers.

We believe in independent thinking, macro-managing, and a "be your own CEO" attitude. We value our team members and ensure appropriate compensation for their contributions to our success.

The Role

We are looking for a motivated and organized Junior CS Operations Coordinator to join our team as a maternity cover for a period of five months, with the potential for extension if required.

This role serves as the essential "back office" for our Customer Success department.

You will act as the primary point of contact for vendor communications and will work closely with the CS team to ensure operational excellence. This is an ideal opportunity for a junior professional eager to grow their career within the realm of Customer Success and gain deep exposure to our business processes.

Key Responsibilities

Your primary focus will be on ensuring accuracy, organization, and seamless communication.

Key responsibilities include:

• Operational Accuracy: Manage and verify service orders and complex calculations to ensure all data is accurate and reflected correctly within our internal systems.
• System Integrity: Maintain high levels of organization by ensuring that all customer-related information and project documentation are accurately captured and kept up to date in our systems.
• Communication: Handle professional written and verbal communication, occasionally engaging with customers while primarily focusing on alignment with vendors and internal stakeholders.
• Financial & Billing Support: Utilize D&B to conduct credit assessments and evaluate financial risk. Manage the invoice review and approval workflow, resolving billing discrepancies with a proactive, problem-solving approach.
• Reporting & Data Insight: Generate detailed reports to analyze product utilization, facilitating meaningful discussions regarding potential growth and new business opportunities.
• Vendor Liaison: Act as the primary point of contact for vendor communications, facilitating smooth coordination and addressing inquiries. Serve as a point of contact for vendors regarding renewals, pricing, product usage, and general inquiries.
• CS Support: Provide administrative and operational support to the CS team to help them focus on customer success, product adoption, and value realization.

Ideal Candidate Profile

We are looking for a candidate who is ready to learn and grow, bringing the following attributes:

• Mindset: A junior professional with a growth mindset, eager to learn about our technical products and processes.
• Organization: Exceptionally high attention to detail and strong organizational skills, with the ability to manage your time efficiently and work independently.
• Communication: Excellent verbal and written communication skills in English; Hebrew is a plus.
• Technical Aptitude: A curiosity for technology and the ability to learn how to operate within our internal CRM and management systems. Prior experience with Salesforce and Priority ERP is an advantage.
• Team Player: A passion for partnership and collaboration, supporting the broader CS team to help the entire organization succeed.

Why Join Us?

• Exposure: You will be exposed to exciting new technologies in cybersecurity, performance optimization, and observability.
• Diversity: Work with a wide variety of businesses, from rising startups to advanced enterprises.
• Growth: This is a perfect stepping stone for a junior candidate looking to develop a career in Customer Success Operations and Management.