Customer Enablement Specialist

About The Role

We're hiring a Customer Enablement Specialist to design and deliver the programs that help our healthcare customers get the most out of TERP. You'll create the training materials, onboarding flows, help center content, and adoption strategies that turn new users into power users. Our customers are therapy organizations making a significant operational shift — moving from legacy tools and manual processes to a comprehensive digital platform. The difference between a customer who churns and one who becomes an advocate often comes down to how well they were enabled during and after onboarding. You'll build scalable enablement programs: self-service onboarding guides, video tutorials, in-app tooltips, webinars, and certification tracks. You'll analyze where users get stuck, work with Product to improve those flows, and measure the impact of your enablement content on activation and retention metrics. This role sits at the intersection of education, product, and customer success. You'll need to deeply understand the product, empathize with our users' workflows, and communicate complex processes in simple, engaging ways — primarily in Hebrew.

Requirements

• 2+ years of experience in customer enablement, training, technical writing, or customer education
• Native-level Hebrew with strong English skills — you'll create content primarily in Hebrew
• Experience creating multi-format educational content: written guides, video walkthroughs, live training sessions
• Ability to take complex software workflows and break them into clear, step-by-step instructions
• Analytical approach — you measure content effectiveness and iterate based on data
• Self-starter who can build an enablement function from the ground up
  
  

• Experience with knowledge base platforms (Notion, Intercom Articles, Zendesk Guide)
• Video production skills — screen recording, editing, voice-over
• Experience with in-app guidance tools (Pendo, WalkMe, Appcues)
• Background in healthcare, therapy, or education sectors
• Experience designing customer certification or onboarding programs at scale
  
  

• Competitive salary with equity participation
• Hybrid work model — Holon office + remote flexibility
• Flexible working hours
• Comprehensive health insurance
• Creative freedom to design enablement programs your way
• Direct impact on customer satisfaction and retention metrics