QC

Position

QC

Job Description

Job Profile Summary

Principal Accountabilities

• Respond to complaints from customers; serve as the primary quality liaison to the vendor.
• Manage and maintain the Quality Alert/Rating System. Also provide branch training on quality assurance.
• Analyze internal and external quality at the Primary Distribution Center (PDC) level to determine trends and make recommendations for improvement.
• Develop and maintain proactive working relationships throughout the vendor's quality organization.
  
  

• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under general supervision
• Entry-level professional role
  
  

• Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
• Works independently; receives minimal guidance
• Acts as an informal resource for colleagues
• Identifies and resolves key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new, less obvious solutions
• A senior level support role