Operations Support Coordinator

Role Overview

TCS Israel is looking to hire an Operations & Support Coordinator to join a dynamic global team supporting financial systems and business operations.

In this role, you will be responsible for receiving and managing incidents within an internal financial system, providing first-level support, facilitating communication between business and technical teams, and ensuring end-to-end incident management in accordance with established SLA commitments.

Key Responsibilities

• Receive and provide first-level support for incidents and service requests within an internal financial system.
• Translate incidents, tickets, and business communications from Hebrew to English and vice versa.
• Accurately log, categorize, prioritize, and analyze incidents in line with established procedures.
• Manage incidents throughout their full lifecycle, from initial intake through resolution and closure.
• Monitor and follow up on open incidents to ensure timely resolution and SLA compliance.
• Escalate incidents when necessary and coordinate with relevant local and global teams to facilitate resolution.
• Communicate effectively with stakeholders and provide regular updates regarding incident status and progress.
• Understand incident content, classifications, and suggested resolutions to ensure proper handling and routing.
• Quickly learn and apply relevant business, financial, and technical terminology as part of daily operations.

Required Skills

• Excellent English (spoken and written).
• Fluent Hebrew (spoken and written).
• Strong communication skills with the ability to interact professionally at all organizational levels.
• Strong troubleshooting, analytical, and problem-solving abilities.
• High learning capability and adaptability.
• Strong organizational skills and the ability to work independently.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively under pressure.

Nice to Have

• Experience in the banking and/or financial services domain.

Additional Information

• Full-time position, Sunday through Thursday.
• Availability to work Fridays 1–2 times per month (instead of a weekday).
• Opportunity to work in a global environment with international teams and stakeholders.

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, serving some of the world's largest organizations across industries. With a presence in over 50 countries and a workforce of more than 600,000 professionals worldwide, TCS helps businesses drive innovation, digital transformation, and operational excellence through technology and industry expertise.

TCS is an equal opportunity employer, and all qualified candidates are encouraged to apply.