Onsite Support

Role Overview

Tata Consultancy Services (TCS) Israel is looking for an experienced and customer-focused On-Site Support Specialist to join our End User Services team. In this role, you will provide hands-on technical support across office, laboratory, and manufacturing environments, ensuring high-quality service delivery and user satisfaction.

Key Responsibilities

• Provide on-site technical support to users in office, laboratory, and manufacturing environments
• Support incidents and service requests via ServiceNow, phone, chat, and self-service channels
• Install, configure, and troubleshoot PCs, laptops, peripherals, and printers
• Support Windows operating systems, Microsoft 365 applications, drivers, and device configurations
• Perform imaging and software deployment using SCCM and Autopilot
• Provide support for mobile devices, primarily in iOS environments
• Manage user accounts, permissions, and identity-related requests through Active Directory
• Troubleshoot basic network connectivity issues (Wi-Fi, LAN, VPN, switches, access points)
• Support meeting room and conferencing technologies
• Maintain IT assets, inventory records, documentation, and knowledge articles
• Ensure compliance with established SLAs and KPIs

Required Qualifications

• 1–2 years of technical support experience in a medium-to-large enterprise environment
• Experience working with ServiceNow (ticket management and knowledge base)
• Strong customer service orientation
• Experience supporting Windows environments and Microsoft 365
• Hands-on experience with SCCM, imaging, package deployment, and Autopilot
• Knowledge of Active Directory and user access management
• Basic networking knowledge (VLANs, switches, Cisco technologies)
• Experience supporting mobile devices (preferably iOS)
• Strong troubleshooting and problem-solving skills
• Native-level Hebrew and high-level English (written and spoken)

Preferred Skills

• Experience supporting manufacturing, laboratory, or enterprise environments
• Knowledge of IT asset management and inventory control
• Familiarity with knowledge management and technical documentation

About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions, partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.TCS offers a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services and solutions.

TCS is an Equal Opportunity Employer and embraces diversity across race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies in which we operate.