Customer Support Representative

Job Title: Customer Support Representative

📍 Location: Tel Aviv, Israel 

🕒 Employment Type: Full-Time

We are a fast-growing Fintech company based in Tel Aviv, providing a cutting-edge and dependable financial services that make global transactions effortless. 

We are looking for a Customer Support Representative who is fluent in  Hebrew, Russian and English and is passionate about delivering exceptional service to our clients.

Responsibilities: 

• Provide support to existing clients via phone, email, and live chat.
• Listen attentively to customer inquiries and concerns, offering timely and effective resolutions in line with company policies. 
• Accurately document customer information to create, update, or adjust accounts. 
• Offer feedback and suggestions to improve support processes and customer experience. 
• Recommend relevant products and services based on client needs.
• Follow communication procedures, guidelines and policies
• Teamwork skills to collaborate with representatives and coworkers in other departments.
• Follow established communication procedures, guidelines, and policies. 
• Collaborate with team members and other departments to resolve complex issues.

Qualifications:

• Proven experience in customer support or client service roles.
• Proficient in Microsoft Office (Word, Excel) and general computer applications.
• Excellent interpersonal and communication skills.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.
• Team-oriented mindset with a proactive approach to problem-solving.