Front Office Manager

Join the Front Office team at InterContinental David Tel Aviv!

We are looking for an experienced Front Office Manager to lead our Front Office operation and deliver exceptional guest experiences. This is an exciting opportunity to manage a high-performing team, drive operational excellence, and uphold the highest international hospitality standards.

About Us:

InterContinental David Tel Aviv is part of IHG Hotels & Resorts, one of the world's leading hospitality companies with more than 7,000 hotels across 100+ countries. Joining us means becoming part of a global luxury brand that offers outstanding career development opportunities.

What you'll do:

• Lead and oversee day-to-day operations of the department
• Manage, coach, and develop the Front Office team and supervisors
• Recruit, onboard, train, and support team members to achieve outstanding performance
• Ensure exceptional guest satisfaction by delivering the highest level of service
• Handle guest requests, concerns, and complaints in a professional and timely manner
• Oversee the check-in, check-out, and room allocation processes
• Collaborate closely with all hotel departments to ensure smooth and efficient operations
• Monitor departmental KPIs, including service quality, productivity, and budget performance
• Manage scheduling and workforce planning according to operational needs
• Implement and maintain IHG brand standards, hotel procedures, and safety regulations
• Analyze operational reports and lead continuous improvement initiatives

What You Bring:

• At least 3 years of management experience in a Front Office Department within a 4–5-star hotel
• Proven experience managing teams and front-line supervisors
• Strong leadership skills with a passion for delivering exceptional guest service
• Ability to thrive in a fast-paced, dynamic, and high-pressure environment
• Excellent communication and interpersonal skills
• Fluent Hebrew and English (spoken and written); additional languages are an advantage
• Experience working with Opera PMS or a similar hotel management system – a significant advantage
• Flexibility and willingness to work according to operational needs

Why join us?

• Luxury international work environment
• Innovative Wellbeing & employee welfare programs
• Professional growth and career development opportunities
• Exclusive employee rates at IHG hotels in Israel and around the world

📍 Location: Tel Aviv

🕘 Full-time

📩 Apply today or feel free to share this opportunity with someone who might be a great fit.