Customer Support\Service Representative

Company Description Uniper is a venture-backed digital health service focused on helping older adults live more connected, engaged, and active lives at home. Through an integrated, easy-to-use platform available on TV, tablets, and mobile devices, Uniper partners with government agencies, community organizations, senior living communities, and health plans to better reach and support older adult populations. The company offers live and pre-recorded exercise, social, educational, and cognitive classes that help combat loneliness, improve social determinants of health, and promote healthy lifestyles. Its evidence-based programs, including fall risk reduction, help organizations lower care costs while supporting older adults to remain healthy, independent, and happy. Uniper is driven by a mission to reinvent the way we age by making meaningful connections and care more accessible.

Role Description This is a full-time, on-site Customer Support/Service Representative role based in Raanana. The representative will handle inbound inquiries from older adult users and family members. providing clear, empathetic assistance via phone, email, chat, and other support channels. Daily tasks include troubleshooting issues with the Uniper platform, guiding users through setup and features, and documenting cases in the support system. The role involves proactively following up on open tickets, escalating complex issues to technical or product teams, and ensuring timely, accurate resolutions. The representative will also collect user feedback, contribute to support documentation and FAQs, and collaborate with cross-functional teams to improve the overall customer experience.

Qualifications

• Demonstrated experience in customer-facing roles, such as Customer Service Representatives and Customer Support positions.
• Ability to maintain high levels of Customer Satisfaction through attentive listening, clear communication, and consistent follow-through.
• Strong foundation in Customer Service practices, including handling inquiries, resolving issues, and managing expectations.
• Focus on delivering an excellent Customer Experience, with sensitivity to the needs of older adults and their caregivers.
• Languages: Fluency in Hebrew. Russian HUGE advantage
• Strong verbal and written communication skills, with a patient and empathetic approach.
• Comfort with technology and ability to learn new digital tools and platforms quickly.
• Organizational skills and attention to detail, including accurate case documentation.
• Ability to work on-site in Raanana and collaborate effectively within a diverse team.
• Previous experience in healthcare, digital health, or working with older adult populations is a plus.