Client Manager

Client Manager – Talent Solutions (RPO)

Location: Tel Aviv, Israel (Hybrid/Client-Based COMPANY CAR PROVIDED)

Position Summary

Talent Solutions, a leading provider of Recruitment Process Outsourcing (RPO) services, is seeking an experienced and strategic Client Manager to lead end-to-end recruitment operations for key enterprise clients. This senior leadership position combines operational management, client partnership, people leadership, and commercial accountability.

The Client Manager serves as the primary point of contact between the client and Talent Solutions, ensuring exceptional service delivery, recruitment performance, operational excellence, and business growth. The role carries full responsibility for client satisfaction, team performance, profitability, and overall business results.

This position requires strong leadership capabilities, the ability to manage managers and recruitment teams, and a proven track record of building trusted client relationships while driving operational and financial performance.

Key Responsibilities

Account Leadership & Strategic Client Management

• Manage assigned client accounts from both a business and professional perspective.
• Serve as the primary liaison between clients and Talent Solutions' internal support functions.
• Maintain long-term strategic partnerships with key stakeholders and decision-makers.
• Ensure alignment between client business objectives and recruitment delivery strategies.
• Drive account growth through identification of new opportunities, service expansion, and business development initiatives.
• Build and implement strategic workforce planning and recruitment roadmaps.
• Ensure consistent delivery of high-quality recruitment services that meet client expectations and business goals.
• Take full ownership of overall account health, service excellence, and client satisfaction.

People Leadership & Management of Recruitment Operations

Leadership of Activity Managers / Recruitment Team Leads

• Provide professional leadership, coaching, and mentoring to Activity Managers and recruitment leaders.
• Conduct regular one-on-one meetings focused on performance, development, and career growth.
• Develop individualized development plans and succession strategies.
• Provide ongoing feedback, recognition, and performance improvement guidance.
• Conduct periodic performance evaluations and calibration reviews.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support recruitment, onboarding, development, and retention of team members.
• Lead organizational growth and workforce expansion initiatives as business needs evolve.

Operational Leadership

• Oversee all recruitment activities and ensure achievement of hiring objectives, service levels, and quality standards.
• Monitor team productivity, recruitment performance, and operational effectiveness.
• Identify operational risks and implement proactive solutions.
• Drive process optimization and operational efficiency initiatives.
• Lead organizational development activities to ensure operational scalability.

Client Engagement & Business Reviews

• Lead ongoing account governance meetings, including weekly, monthly, and quarterly business reviews.
• Present recruitment performance, operational results, market insights, and strategic recommendations.
• Establish clear meeting agendas, action plans, and follow-up mechanisms.
• Prepare and present executive-level business reviews and performance reports.
• Proactively identify challenges, risks, and opportunities before they are raised by the client.
• Translate data, metrics, and performance indicators into actionable recommendations.
• Build credibility through consultative partnership and solution-oriented leadership.
• Ensure clear, consistent, and transparent communication across all stakeholder groups.

Continuous Improvement & Client Satisfaction

• Conduct lessons-learned reviews and drive a culture of continuous improvement.
• Analyze operational trends, recruitment metrics, and customer feedback.
• Evaluate organizational effectiveness and recruitment process performance.
• Recommend and implement best practices, innovative solutions, and process improvements.
• Benchmark operational performance against industry standards and market trends.
• Lead client satisfaction reviews and retention initiatives.
• Ensure delivery service remains aligned with changing client needs and market conditions.

Cross-Functional Collaboration

• Serve as the key connection between operational teams and corporate support functions.
• Partner closely with Human Resources, Finance, Talent Acquisition, Technology, Legal, and other business units.
• Escalate and resolve business-critical issues affecting account performance.
• Advocate for client and operational needs while ensuring organizational alignment.
• Coordinate internal resources to support successful service delivery and business outcomes.
• Facilitate effective communication and collaboration across multiple functions and stakeholders.

Financial & P&L Management

• Maintain full ownership and accountability for account profitability and financial performance.
• Develop and manage account budgets, forecasts, and financial plans.
• Monitor revenue, costs, margins, and overall business performance.
• Drive initiatives to increase profitability, operational efficiency, and account growth.
• Oversee invoicing processes and ensure timely collection of payments.
• Review financial performance regularly and implement corrective actions when needed.
• Support commercial negotiations, contract renewals, and service expansions.
• Ensure achievement of financial goals and business objectives.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Achievement of recruitment and hiring targets
• Client satisfaction and retention rates
• Account profitability and margin performance
• Team engagement and employee retention
• Service delivery quality and operational efficiency
• Growth and expansion of existing client relationships
• Achievement of strategic business objectives
• Process improvement and operational excellence outcomes

Qualifications & Experience

Required

• Significant experience managing recruitment operations or talent acquisition programs.
• Experience working directly with enterprise or business clients.
• Proven leadership experience managing teams, including managing managers.
• Strong stakeholder management and relationship-building skills.
• Experience leading operational and service delivery functions.
• Excellent presentation, communication, and consulting capabilities.
• Strong analytical and problem-solving skills.
• Ability to work primarily on-site with clients and maintain a regular client presence.
• English and Hebrew required.

Preferred

• Previous experience within a Recruitment Process Outsourcing (RPO) environment.
• Experience in managing Profit & Loss (P&L) responsibilities.
• Experience leading multi-site or complex recruitment operations.
• Business development and account growth experience.
• Knowledge of workforce planning and organizational development practices.

Core Competencies

• Strategic Leadership
• Client Relationship Management
• Commercial Acumen
• People Development
• Change Management
• Business Development
• Operational Excellence
• Financial Management
• Executive Communication
• Problem Solving & Decision Making
• Stakeholder Management
• Continuous Improvement

Why Join Talent Solutions?

This is a unique opportunity to lead high-impact recruitment operations for some of Israel's largest organizations while managing a full business unit with responsibility for people, performance, client success, and profitability. As an Account Manager, you will play a pivotal role in shaping talent strategies, driving operational excellence, and delivering measurable business value to clients and Talent Solutions alike.