Technical Customer Support Representative

About the Role

We're seeking a 24/7 Technical Customer Support -Tier 1 to join our thriving start-up. This role offers a unique opportunity to work 4-5 shifts a week across three shifts-morning, evening, and nights-providing exceptional customer support. In your day-to-day tasks, you'll engage with a diverse range of customer inquiries, applying your analytical and problem-solving skills to ensure their needs are met effectively.

Key Responsibilities:

• Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
• Escalate customer issues, and request assistance as appropriate.
• Monitor the global “Leak Dashboard”, contacting customers proactively to alert them about events detected by the system
• Address customers’ requests at all stages of engagement
• Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions

Required Skills & Experience:

• Hebrew and English at a native language level – MUST
• Customer support orientation with high analytical capabilities
• Strong interpersonal skills necessary to interact with customers
• Strong problem-solving skills
• Ability to work independently and as part of a team.
• Ability to manage multiple competing priorities, and work effectively under pressure
• Available to work from home or office.
• Flexible availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays.

Reporting to:

Tier 1 Team Leader

Location:

Rosh HaAyin- Hybrid