IT Support Engineer

We are looking for an experienced, service-oriented IT Support Engineer to support our Israel office and collaborate with global IT teams across the US, India, Europe, and the Middle East. The role will also provide support to the US team when needed.

Responsibilities

• Serve as the primary local IT contact for the Israel office.
• Provide remote IT support to the US team when needed.
• Provide technical support through phone, email, and the self-service ticketing system.
• Troubleshoot hardware, operating system, application, access, network, and login issues.
• Administer and maintain help-desk and endpoint-management systems.
• Support Windows and macOS devices, including installation, configuration, maintenance, and lifecycle management.
• Administer Microsoft 365, Exchange Online, Microsoft Entra ID (formerly Azure AD), and Intune.
• Diagnose recurring failures, perform root-cause analysis, and document solutions.
• Coordinate escalations and support activities with IT teams across the US, India, Europe, and the Middle East.
• Manage relationships with IT vendors.
• Coordinate hardware purchasing, inventory, deployment, and related logistics.
• Lead or contribute to local and global IT projects.
• Troubleshoot basic LAN, TCP/IP, Wi-Fi, cabling, and connectivity issues.
• Create and maintain IT documentation and knowledge-base articles.
• Participate in a scheduled and shared on-call rotation, which may include evenings and weekends.

Requirements:

• At least 3 years of experience in IT support, desktop support, or IT operations.
• Hands-on experience supporting Windows and macOS environments.
• Working knowledge of PC hardware, peripherals, cabling, TCP/IP, Wi-Fi, and basic LAN topology.
• Experience with Microsoft 365, Exchange Online, Microsoft Entra ID/Azure AD, and Intune.
• Experience installing, configuring, maintaining, and troubleshooting computer hardware and software.
• Experience working with IT vendors, purchasing hardware, and managing inventory.
• Experience coordinating or delivering IT projects.
• Strong troubleshooting and root-cause analysis skills.
• Strong communication, documentation, and customer-service skills.
• Ability to work independently and collaborate effectively with globally distributed teams.
• Strong written and spoken English.

Working Hours

• This role follows standard Israel office hours.
• Occasional flexibility may be required to assist the US team or attend scheduled meetings with global teams.
• Participation in a scheduled and shared after-hours on-call rotation is required.