Senior Product Designer

About Factify

AI agents are moving into work that actually matters: lending decisions, claims, compliance reviews. The problem is they run on whatever context they're handed, and most of that context is stale, ungoverned, or wrong. So the agent gives a confident answer nobody can trust. In a regulated workflow, a confident wrong answer isn't an annoyance. It's a liability.

Factify is the layer that fixes that. We give AI agents verified, current, permissioned context they can be held accountable to, with a clear trail back to the source. We're building the trust layer that lets companies put agents into their most critical work.

The role

This is a crucial role on a small, senior team. You own your work end to end: UX, UI, and brand in one person. No one handing you specs, no layers between you and the product or engineering. You'll work directly with our VP of Product on a product that doesn't yet have a design playbook.

That last part is the real job. We're designing a category that doesn't exist. Surfaces where both people and AI agents consume the same information. Interfaces for multiple types of personas - technical teams who live in APIs and business owners who care about business output. Views that shift by role and permission. Nobody has good patterns for this. You'll invent them.

What you'll do

• Own product design end to end, from core experiences to the details nobody else notices
• Take an abstract, ambiguous problem and turn it into something people trust on sight
• Design for two users at once: the human making a decision and the agent doing the work
• Make governance, provenance, and permissions feel like clarity, not compliance overhead
• Shape the brand and make Factify feel like nothing else in the category

What we're looking for

• A full-stack product designer. Strong UX, strong UI, real brand instinct. Not great at one and thin on the rest.
• AI-first mindset. You feel at home working hands-on with AI tools and operating agents on your behalf. You will not be able to keep up with the team without that.  
• Product thinking under ambiguity. You can take a vague, hard problem, decide what to build and what to leave out, and defend the cut.
• Craft. You care about the pixel, the microinteraction, the moment something clicks. Delight isn't decoration to you. It's how trust gets built.
• Comfort with technical and infrastructure products. You don't need to write code, but APIs, developers, and a problem with no consumer analog don't scare you.
• A point of view. You argue from the user and the problem, not from taste, and you'll change your mind for a good reason without folding.
• Start-up mode on. We run faster than market changes. You need to feel comfortable in an ever-changing environment, where we are stubborn on our vision but flexible on the details. 

This role is not for you if

You need a detailed brief before you can start, you think design means making someone else's spec look nice, or your portfolio is screens assembled from a system rather than work with your hand on it. Design tools are very good now. That's exactly why we're hiring for the judgment and the eye they can't replicate.