Technical Support Specialist

M.D. Mechanical Devices Ltd. is a global leader in temperature forcing solutions tailored for semiconductor manufacturers in testing integrated circuits (ICs) and wafers. Renowned for its innovative, fluid-free, energy-efficient, and maintenance-free temperature forcing units, the company provides cost-effective solutions for IC testing, characterization, validation, reliability, failure analysis (FA), automated test equipment (ATE), and production. Trusted by leading semiconductor manufacturers worldwide, M.D. Mechanical Devices is dedicated to delivering high-quality products and services. To learn more, visit www.mechanical-devices.com.

Office-Based | Haifa, Hutzot HaMifratz

We are looking for a motivated Technical Support Specialist to join our team and provide high-quality customer support. This is an office-based position in Haifa (Hutzot HaMifratz) — an excellent opportunity for those who enjoy solving technical issues, working in a dynamic environment, and communicating effectively with users of various technical backgrounds.

RESPONSIBILITIES

• Diagnose, investigate, and resolve hardware- and software-related issues.
• Handle customer inquiries via phone, email, chat, and other communication channels.
• Perform on-site equipment repairs and part replacements.
• Guide users through diagnostic and troubleshooting steps, including the use of diagnostic tools and software.
• Collaborate with internal teams to analyze and resolve complex technical problems.
• Organize service activities related to repairing or replacing defective devices.
• Manage and resolve service cases within the assigned territory.
• Follow internal procedures and maintain up-to-date documentation and information.
• Ensure a high level of customer service within the assigned region.
• Perform other related tasks as needed
• Travel: Occasional international travel (up to ~25%) 

REQUIREMENTS

• Excellent communication skills and customer orientation.
• Ability to explain technical matters to both technical and non-technical users.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office or similar tools.
• Ability to quickly learn TCU hardware and software solutions.
• Higher technical education (preferred).
• Experience in technical support (strong advantage).
• English — professional proficiency or native level.
• Willingness and flexibility to travel internationally up to 25% of the time.
• Valid driver’s license.
• Ability to work under stress and multitask.
• Proactive approach to using internal and external resources to solve problems.
• Hebrew is not required.