Order Management & Customer Complaints Officer (Temporary Position)

Order Management & Customer Complaints Officer (Temporary Position- 1 year)

📍 Herzliya Pituach | Hybrid

Alpa BDF, the official representative of Beiersdorf in Israel, proudly manages leading global brands such as NIVEA and Labello. We are looking for a motivated and analytical Order Management & Customer Complaints Officer to join our team in a temporary position and play a key role in ensuring an excellent customer experience and efficient Order-to-Invoice (O2I) processes.

• Manage customer complaints end-to-end, including pricing discrepancies, quantity differences, damaged or missing products, returns, and invoicing-related issues.
• Investigate customer complaints, identify root causes, and recommend corrective and preventive actions.
• Process credit notes accurately and ensure timely resolution of customer cases.
• Monitor open cases and drive timely closure while maintaining accurate documentation.
• Collaborate closely with Sales, Finance, Logistics, Supply Chain, and global stakeholders.
• Support Order Management (O2I) activities, process improvements, and cross-functional projects.
• Contribute to continuous improvement by identifying trends, recurring issues, and opportunities to enhance operational processes.

• Bachelor's degree in Business Administration, Supply Chain Management, Economics, Finance, or a related field – required.
• Recent graduates are welcome to apply.
• Fluent English (spoken, written, and reading) – required. Please note that the interview process will be conducted in English.
• Up to 2 years of experience in Customer Service, Order Management, Supply Chain, Finance Operations, or a related field.
• Excellent analytical and problem-solving skills.
• Strong communication skills and the ability to work with multiple stakeholders.
• High level of accuracy, organization, and attention to detail.
• Proficiency in Microsoft Office, especially Excel.
• Experience working in cross-functional environments – an advantage.
  

At Alpa BDF, you'll be part of an international organization representing some of the world's most recognized skincare brands. You'll work in a collaborative, dynamic environment with opportunities to learn, contribute to meaningful projects, and make a real impact on our operations.

📍 Location: Herzliya Pituach

🏡 Hybrid work model

📄 Temporary Position (1 year contract)