Customer Relationship Management Business Analyst

About AllCloud

AllCloud is a leader in amplifying organizations’ cloud potential through AI. With a track record of hundreds of successful migrations and implementations across AWS and Salesforce, AllCloud has developed strategies and solutions that enable businesses of all sizes to remain at the forefront of innovation.

AllCloud is a leader in AI led professional and managed services. As an AWS Premier and audited managed services Partner, and Salesforce Consulting partner, AllCloud provides comprehensive AI-led cloud journey support, from initial migration to ongoing management through our Engage Managed Services. Our expertise ensures that clients remain aligned with ecosystem best practices while focusing on their core business growth.

AllCloud serves clients across the globe with offices in EMEA and North America. www.allcloud.io

Job Summary

AllCloud is looking for a Salesforce Busines Analyst to join our growing Professional Services Team and to play a key role in designing solutions and translating complex business needs int efficient processes and technical plans. You will lead projects from scratch, manage all project documentation, and work closely with clients to resolve complex issues in a fast-paced environment.

Summary of Key Responsibilities

• Understand customers needs, current workflows, and design implementation plan to address those needs.
• Configure Salesforce platform in client environment as per Statement of Work and implementation plan.
• Communicate the client's needs for the new implementation.
• Work with client Success teams to successfully transition the account from the implementation period to the launch, training, post-launch, and adoption period.
• Lead, define, and prioritize business functional requirements.
• Set and manage deadlines with clients and internal team: assign responsibilities, monitor the progress of projects, create weekly client status reports, and calls.

Requriements

• 2+ years of experience as Salesforce Business Analyst.
• Design solutions, translate business needs into processes and systems and define business requirements into a technical plan.
• Experience in creating and reviewing of all project documentation.
• Team player with the ability to self-manage and execute projects from scratch.
• Ability to work with clients to resolve complex issues.
• Comfortable in a fast-paced environment.
• Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements.

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.