Office Manager

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How You'll Help Us Achieve It

We are hiring a highly organized and proactive Office Manager who is passionate about fostering a positive, dynamic work environment.

You will be responsible for overseeing the daily operations of our office in the Gambia. You will play a key role in maintaining efficiency by managing administrative tasks, vendor relations, and providing general support to the team.

In this role, you'll;

• Oversee and coordinate general office operations, ensuring it's running smoothly on a day-to-day basis.
• Supervise, mentor, train, and coach office management employees, delegating assignments to ensure maximum productivity.
• Implement and maintain procedures/office administrative systems.
• Coordinate domestic and international travel, including flights, hotels, and car rentals.
• Manage office budget.
• Ensure that health and safety policies are up to date.
• Own the purchase of office supplies, equipment, and furniture, and maintain adequate stock levels.
• Draft new contracts, write office management playbooks, create presentations, and other management-level reports.
• Organize with maintenance companies to keep the office clean, safe and ensure that appliances are in good working condition.
• Report office progress to senior management and work with them to improve office operations and procedures.
  
  

• Location: You'll work from our office in Kotu.
• Work authorization in the Gambia.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health care insurance for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.
  
  

• 5+ years of experience in a similar position.
• A degree or professional experience Degree in Administration or logistics.
• Excellent command of written and spoken English.
• Speak Wolof fluently.
• Strong administrative and organizational skills, with a proven track record of managing complex office environments.
• Proven track record of dealing with external vendors and negotiating costs.
  
  

• Demonstrate resilience and can find effective solutions fast.
• Are meticulous and have excellent attention to detail, striving for excellence in all aspects of your work.
• Are self-driven and proactive, taking ownership of projects and initiatives.
• Maintain frequent communication to ensure coordination and collaboration across teams.
• Have strong adaptability and flexibility, quickly adjusting to changing needs and demands.
• Are willing to go above and beyond, to ensure all office management tasks are handled to the highest standard.
  
  

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue .