Customer Support Specialist - Ontopo Israel

About the company

At Ontopo, our mission is simple: Bringing people together over the best culinary experiences.

We believe that a memorable meal starts long before you sit down at the table. That’s why we have built a comprehensive hospitality ecosystem that seamlessly connects passionate diners with the venues they love. By bridging the gap between discovery and operations, we elevate the entire dining journey from the very first click to the final bite.

For food lovers, Ontopo is the ultimate destination to effortlessly explore new tastes, find real-time availability, and secure the perfect table in seconds. On the other side of that exact same table, we serve as the digital backbone for the hospitality industry. From bustling neighborhood cafés to Michelin-recognized restaurants, we empower owners and staff with a smart, all-in-one platform. By automating table optimization, preventing no-shows, and streamlining guest communications, our technology handles the heavy lifting so that hospitality teams can focus on what they do best: delivering exceptional service and unforgettable moments.

Trusted by over 2,500 venues worldwide and seating millions of guests every month, we are shaping the future of the dining experience. Whether you are looking for your next great meal or the ultimate platform to grow your restaurant-you'll find it here.

What You’ll Do

• Customer Support: Provide timely and effective support to restaurant customers, addressing inquiries, troubleshooting issues, and escalating complex problems to the Account Manager as needed.
• Collaboration: Work closely with product, tech, and account management teams to continuously improve the partner experience
• Conduct pre-launch training sessions for businesses, either remotely or on-site, based on their type and specific needs
• Be a friendly, knowledgeable, and proactive voice for our restaurant community 

What We’re Looking For

• 2 years of experience as a manager in the Hospitality industry, preferably in restaurants - Must-have
• Exceptional customer service and phone etiquette with the ability to provide clear explanations and training tailored to the client
• Tech-savvy and confident with software tools
• Team Player, Ability to work effectively in a team environment, collaborating with colleagues to achieve shared goals.
• Fast thinker with creative problem-solving abilities
• Highly organized, detail-oriented, and able to multitask under pressure