Technical Support Engineer

BioView is seeking a dedicated, full-time Technical Support Engineer to join our global service team.

In this role, you will be the front line of technical excellence, responsible for diagnosing complex issues, providing world-class solutions, and ensuring seamless onsite installations and training.

This is an exceptional opportunity for a technically savvy, customer-focused engineer to travel extensively and support cutting-edge technology on a global scale.

Key Responsibilities:

·        Global Support: Provide comprehensive technical assistance for BioView systems via phone, remote diagnostic tools, and onsite at customer facilities worldwide.

·        Troubleshooting: Diagnose and resolve complex support cases involving hardware operation, maintenance, database management, OS stability, and system performance tuning.

·        Deployment & Training: Lead international onsite installations and deliver professional technical training to end-users.

·        Preventive Maintenance: Execute routine system health checks and preventive maintenance to ensure peak product performance.

·        Case Management: Meticulously follow up on service calls to ensure 100% resolution and customer satisfaction.

·        Quality Compliance: Document all field activities, service records, and customer feedback in strict accordance with the BioView Quality Management System (QMS).

Qualifications and Experience:

·        Education: Degree in Mechanical, Electrical, or Computer Engineering (Practical Engineers with relevant experience are encouraged to apply).

·        Communication: Native or near-native fluency in written and oral English is a mandatory requirement.

·        Technical Expertise: Proven background in assembling or servicing complex integrated systems; deep understanding of computer hardware and Windows OS.

·        Software Proficiency: Expert command of MS Office (Word, Excel, PowerPoint, and Outlook).

·        Training Experience: Demonstrated ability to conduct formal, "frontal" technical training for customers.

·        Industry Knowledge (Advantages): * Prior experience in technical support for medical devices.

·        Familiarity with microscopy-based systems .

Professional Attributes:

·        Strong "customer-first" mentality with a proactive approach to problem-solving.

·        Ability to prioritize tasks effectively in high-pressure environments.

·        High level of professionalism and service consciousness.

Working Conditions:

·        Extensive Travel: Must be able and willing to travel overseas for at least two weeks per month.

·        Availability: Participation in a rotating Friday work schedule.