Customer Success Operations Specialist

We're a GTM Engineering and HubSpot consulting agency working with Israeli B2B SaaS companies. Our core belief is simple: go-to-market operations should be engineered, not just configured — built as robust, scalable, automated systems instead of ad-hoc manual setups.

We're a HubSpot Solutions Partner, we live inside HubSpot, Make.com, and AI-powered automations, and we're a lean team that ships real work for real clients. No fluff, no busywork.

The Role

We're looking for a Customer Success Operations Specialist to help our clients build and run the operational backbone of their CS motion inside HubSpot. You'll sit at the intersection of Customer Success and RevOps — turning messy, manual CS processes into clean, automated systems that actually scale.

This is a hands-on role. You'll be in the tools every day, working across multiple client accounts, and learning fast. It's a great fit for someone early in their career who's genuinely excited about operations, systems, and getting things to work.

What You'll Do

• Build and optimize CS operations inside HubSpot — lifecycle stages, health scoring, renewal and onboarding workflows, Service Hub setup, and reporting.
• Design dashboards and reports that give CS teams real visibility into their customers.
• Support automation projects using Make.com and AI to eliminate manual CS work (renewal reminders, health alerts, onboarding sequences, and more).
• Keep client CRM data clean, structured, and reliable.
• Work directly with clients — understand their CS challenges and translate them into working systems.
  

What We're Looking For

• 1-2 years of hands-on experience with HubSpot (or a comparable CRM), or strong demonstrated familiarity through projects, coursework, or a previous role.
• A real understanding of Customer Success — what CS teams care about, how they measure health and retention, and where operations can help.
• Comfort with systems and processes — you like figuring out how things connect and where they break.
• Strong attention to detail. In ops, the small stuff is the job.
• Clear communication in English (written and spoken); Hebrew is a strong plus for working with our Israeli clients.
• A genuine appetite to learn — this role grows fast for people who lean in.

Nice to Have

• Experience with Make.com, Zapier, or other automation tools.
• Exposure to AI-powered workflows (we use Claude heavily).
• Background in a SaaS or agency environment.
• HubSpot certifications.