NOC Technical Support Specialist (36859)

NOC Technical Support Specialist | Central Israel | 24/7 Shifts

Mertens - MalamTeam is hiring a NOC Technical Support Specialist to join a leading organization in Central Israel

Key Responsibilities

Monitor and maintain critical systems including VM servers networks and additional IT infrastructures

Monitor enterprise applications and ensure system availability and operational stability

Identify analyze and provide first-line response to incidents in real time

Document incidents and transfer relevant information to the appropriate technical teams

Work with advanced monitoring and control tools

Activate emergency procedures in the event of critical incidents

Maintain ongoing communication with Support Development teams and external vendors

Requirements

At least 1 year of experience in Technical Support or a NOC environment is a significant advantage

Familiarity with Windows and Linux operating systems

Experience with virtualization platforms including VMware and Hyper-V is an advantage

Basic knowledge of communication networks including TCP/IP DNS and VPN

Experience with monitoring tools such as Zabbix and SolarWinds is an advantage

Experience working with SQL is an advantage

Familiarity with Grafana Kibana and Prometheus

Ability to work under pressure and respond quickly to incidents

Good English communication skills including reading writing and speaking

Availability to work 24/7 shifts